Delete your account

Last updated: 16 September 2026

This page explains how to delete your Fitkolo account and everything on it — from inside the app, or by writing to us if you no longer have the app installed. It also sets out exactly what is deleted, what is kept, and for how long. Deleting an account cannot be undone.

1. In the app — immediate

1. Open Fitkolo and go to the Profile tab.
2. Tap the gear icon (⚙) at the top right to open Settings.
3. Tap Delete account at the bottom of the list.
4. Confirm in the dialog by tapping Delete.

The deletion happens straight away and you are signed out. There is no waiting period and no way to recover the account afterwards — if you only want a break, switch your profile off in the Profile tab instead, which hides you from other users and keeps everything.

2. By email — if you cannot open the app

Write to support@fitkolo.com with the subject “Delete my account”. You do not need the app installed.

• Send it from the email address you signed in with — that is how we confirm the request is yours. If you used Sign in with Apple with “Hide My Email”, write from the private relay address Apple gave you; it reaches us the same way, and it is the address your account is under.
• If you cannot send from that address, tell us the display name on the profile and roughly when you signed up, and we will ask you for whatever else we need to be sure it is your account before we delete anything.
• We delete the account within 30 days of confirming the request, and in practice within a few days. We will email you once it is done.

If you joined the trainer waitlist on this website but never created an account, there is nothing to delete in the app — email the same address and we will remove your waitlist entry.

3. What is deleted

• Your profile: display name, age, gender, languages, specialisations, experience, rates and your “About you” text.
• Your email address.
• All photos and your intro video — the files themselves are removed from our storage, not just hidden.
• Your location, city and search radius.
• Your availability, blocked-out hours and any notes on them.
• Your push notification token and device records, so notifications stop.
• Your swipes, your filters and the users you have blocked.
• Open bookings are cancelled and open matches are ended, so nobody is left waiting on a session with someone who is gone.

4. What is kept, and why

• Message history, in anonymised form. Your name is replaced by “Deleted user” and nothing that identifies you remains, but the messages stay in the other person's conversation. A chat is a record of an arrangement between two people, and deleting one side's copy would destroy the other side's too.
• Reports filed by you or about you, which we keep for safety and moderation.
• An anonymised account record, and only for as long as somebody else's conversation, booking or report still points at it. Nothing on it identifies you — no name, no email address, no age, no gender. Once nothing references it, that record is deleted as well.
• If you joined with somebody's invitation, a fingerprint of your sign-in. The points the person who invited you earned stay theirs, and next to them we keep a one-way, secret-keyed fingerprint of your sign-in email or Apple ID — not the address itself, and not something anyone can turn back into it. Its only use is to recognise the same sign-in if it creates a new account, so the same invitation is not paid twice.
• Operational alerts already delivered to our private moderation channel (see Privacy Policy, section 4) are not retro-actively deleted.

5. Backups

We take a backup every night and keep 14 nights. Your data is gone from the live service immediately, and disappears from those backups within 14 days. Backups are never used to restore an individual account.

6. Your Google or Apple account

Deleting your Fitkolo account does not delete your Google or Apple account — we never had your password, only a confirmation from them that the sign-in was really you. What can remain is the entry saying Fitkolo is connected to it.

Sign in with Apple — we handle this for you. Deleting your account also revokes Fitkolo's access to your Apple ID, so it stops appearing in your list of apps by itself. If you last signed in from an older version of the app we may have nothing left to revoke with; in that case remove it yourself on your iPhone: Settings → [your name] → Sign-In & Security → Sign in with Apple → Fitkolo → Stop using Apple ID (the exact wording depends on your iOS version).

Google — handled too, if you deleted from the app. Deleting your account in a current version of the app also disconnects Fitkolo from your Google account. If you asked us to delete it by email instead, or you were on an older version, that has to be done by hand — we can only disconnect Google from the app itself, never from our server. Remove it at myaccount.google.com/connections → Fitkolo → remove access. There is nothing behind that entry once your account is deleted: it grants no access to anything of yours and we can no longer read it. (Google renames that page from time to time — look for third-party apps or connections.)

7. Questions

Write to support@fitkolo.com. What we collect and why is set out in the Privacy Policy; deletion and retention are section 7 there.