Last updated: 15 July 2026
This policy explains what data Fitkolo (“we”) collects, why, and what control you have over it. Data controller contact: support@fitkolo.com.
| Data | Why we collect it |
|---|---|
| Email address, password (stored as a hash) | Account creation and login |
| Display name, role (trainer/client), age, gender, languages, photos, intro video, specialties, experience, hourly rate | Your public profile shown to potential matches |
| Approximate location | Showing nearby trainers/clients and distances. Trainer map pins are rounded to ~110 m; exact coordinates are never shown to other users |
| Matches, messages, booking requests | Core functioning of the service |
| Device language and timezone | Correct interface language and booking times |
We do not collect payment details (Fitkolo processes no payments) and we do not sell your data or use it for third-party advertising.
Data is stored on servers in the European Union (Lithuania). Email we send (e.g. account service messages) is delivered via our email provider, Hostinger. We use no analytics SDKs or ad networks in the app.
Data is kept while your account is active. Deleting your account (Settings → Delete account) anonymises your user record immediately: profile fields, email and media are removed or unlinked; message history is retained in anonymised form so that other users' conversations stay intact. Server backups roll over within 30 days.
You can access and edit your profile data in the app at any time. You may request a copy of your data, or its correction or erasure, by writing to support@fitkolo.com. If you are in the EU/EEA, these rights follow the GDPR, and you may lodge a complaint with your local supervisory authority.
All traffic between the app and our servers is TLS-encrypted. Passwords are stored only as salted hashes. Media files are accessible only through short-lived signed URLs.
Fitkolo is not intended for persons under 18, and we do not knowingly collect their data.
We may update this policy as the Service evolves; material changes will be announced in the app or by email. The date above always reflects the current version.